Procedures

Procedures

You may visit your account anytime online at www.tracpac.ca.

FIOP Collection Notice

Any personal information collected by the Okotoks Public Library is done so under the authority of the Freedom of Information and Protection of Privacy Act, Section 33(c). The information provided will be used to issue a library card, contact you about requested or borrowed library resources, collect fees owing, calculate administrative statistics and provide information on library programs. If you have any questions about the collection and use of the information, please contact Library FOIP Coordinator Tessa Nettleton at 403-938-2220 or librarian@okotokslibrary.ca.

Library Card

All patrons are required to present their library card in order for access to be made to a library account. If you cannot produce your card, you will not be permitted to check-out, renew, place holds, etc.
 
If you require a replacement  library card, please be prepared to show a piece of ID. Replacement library cards cost $1.

Returns

For your convenience, the book drop is open 24/7.

Overdue Materials

We encourage you to return your library materials on time so that they are available for others to borrow. Fines of 10¢ per day are charged for each item returned past its due date. You will be given your material due date(s) when checking out items, either verbally or with a due date slip. You are  welcome to call to check when your materials are due, or log on to the online catalogue.

Renewals
You may renew your library materials (in person, by phone, or online) if the items are not on hold for someone else. Patrons may renew items a maximum of 2 times. In special circumstances an extended loan period may be requested at the time materials are borrowed.

Holds
Holds can be placed on library materials that are not available when you visit, or that belong to other libraries. You may choose to be notified by phone (automated message), e-mail or text message. You may also check online when the items arrive, item status will show as HELD. Holds ready for pick up are automatically cancelled after 10 days so please pick up items promptly. You are required to present your library card when checking out a hold.

Lost/Damaged Library Materials
Patrons are responsible for paying the replacement cost for any materials that are lost or damaged while checked out to them.